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Allan Ung Inside the MRT train, Singapore. (Credit: ProjectManhattan, CC BY-SA 3.0 ) Introduction SMRT, Singapore's prominent public...

Allan Ung Bridging the Gap Between Digital Transformation and Customer Experience in Customer Service In today's digital age, businesses...

Allan Ung Navigating Online Shopping Woes: Lessons from Shopee's Wrong Product Delivery "Your most unhappy customers are your greatest...

Allan Ung Fare gates at a Singapore train station (Photo: Vulcan Post) "You've got to start with the customer experience and work back...

Allan Ung Introduction In today's fast-paced business landscape, understanding your customers' needs and creating compelling value...

Allan Ung "Design is not what is looks like or feels like. Design is how it works." Steve Jobs Introduction Design thinking is a...

by Allan Ung Steve Jobs once wisely stated, "You've got to start with the customer experience and work back toward the technology – not...

Allan Ung "Change is the only constant." Heraclictus , Greek Philosopher Change is the only constant. It is a fact of life and...