Unlocking Success: Integrating OKRs with Hoshin Kanri for Strategic Alignment and Agility
Allan Ung Transform Your Goals: Uniting OKRs and Hoshin Kanri for Maximum Impact and Agility (Image: Unsplash) In today’s fast-paced...
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Allan Ung
Jun 13 min read
Sustainability: Building a Future Where People, Planet, and Profit Thrive
Allan Ung Image: Unsplash "The greatest threat to our planet is the belief that someone else will save it." Robert Swan In today's...
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Allan Ung
Mar 255 min read
Revolutionizing Public Transit: The Redesign of SMRT's Chimes for a Better Commuter Experience
Allan Ung Inside the MRT train, Singapore. (Credit: ProjectManhattan, CC BY-SA 3.0) Introduction SMRT, Singapore's prominent public...
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Allan Ung
Mar 64 min read
Digital Transformation: Bridging the Customer Service Gap
Allan Ung Bridging the Gap Between Digital Transformation and Customer Experience in Customer Service In today's digital age, businesses...
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Allan Ung
Feb 95 min read
Navigating the Maze of Online Shopping on Shopee: Lessons Learned from a Wrong Product Delivery
Allan Ung Navigating Online Shopping Woes: Lessons from Shopee's Wrong Product Delivery "Your most unhappy customers are your greatest...
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Allan Ung
Jan 225 min read
Designing Commuter Solutions with Design Thinking: A SimplyGo Chronicle
Allan Ung Fare gates at a Singapore train station (Photo: Vulcan Post) "You've got to start with the customer experience and work back...
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Allan Ung
Jan 154 min read
Kaizen in the Modern Business Landscape: A Timeless Approach to Continuous Improvement
Allan Ung "Kaizen means ongoing improvement involving everybody, without spending much money." Masaaki Imai Introduction Kaizen, a...
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Allan Ung
Dec 29, 20233 min read
Bridging the Strategy Gap: A3 Hoshin Planning Unveiled
Allan Ung "Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is...
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Allan Ung
Sep 29, 20234 min read
Digital Transformation: A Step-by-Step Guide for Successful Implementation
Allan Ung “The future is digital. It’s not a question of if; it’s a question of when.” Marc Benioff Salesforce CEO Introduction In...
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Allan Ung
Aug 19, 20233 min read
The Power of a Customer-Centric Value Proposition Canvas
Allan Ung Introduction In today's fast-paced business landscape, understanding your customers' needs and creating compelling value...
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