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Allan Ung In the pursuit of operational excellence, organizations often seek tools that can assess their progress and guide their...

Allan Ung Transform Your Goals: Uniting OKRs and Hoshin Kanri for Maximum Impact and Agility (Image: Unsplash) In today’s fast-paced...

Allan Ung Image: Unsplash "The greatest threat to our planet is the belief that someone else will save it." Robert Swan In today's...

Allan Ung Inside the MRT train, Singapore. (Credit: ProjectManhattan, CC BY-SA 3.0 ) Introduction SMRT, Singapore's prominent public...

Allan Ung Bridging the Gap Between Digital Transformation and Customer Experience in Customer Service In today's digital age, businesses...

Allan Ung Navigating Online Shopping Woes: Lessons from Shopee's Wrong Product Delivery "Your most unhappy customers are your greatest...

Allan Ung Fare gates at a Singapore train station (Photo: Vulcan Post) "You've got to start with the customer experience and work back...

Allan Ung "Kaizen means ongoing improvement involving everybody, without spending much money." Masaaki Imai Introduction Kaizen , a...

Allan Ung "Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is...