Design Thinking: A Cyclical Approach to Innovation
Allan Ung "Design is not what is looks like or feels like. Design is how it works." Steve Jobs Introduction Design thinking is a...
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Allan Ung
Sep 14, 20213 min read
How to Craft Effective Customer Journey Maps for Business
by Allan Ung Steve Jobs once wisely stated, "You've got to start with the customer experience and work back toward the technology – not...
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Allan Ung
Sep 13, 20212 min read
Total Quality Management (TQM): The Critical Role of Quality in Responding to the Covid-19 Crisis
by Allan Ung "Quality has to be caused, not controlled.” Philip Crosby In recent years, Lean Manufacturing has gained popularity as a...
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Allan Ung
Jun 30, 20163 min read
Streamlining Your Workplace: The Power of 5S Principles
by Allan Ung "Good workplaces develop beginning with the 5S's. Bad workplaces fall apart beginning with the 5S's.” Dr. Hiroyuki Hirano In...
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Allan Ung
Jun 30, 20165 min read
Training Within Industry (TWI): The Missing Link In Lean Management
by Allan Ung In September 1990, my colleague and I participated in a technical training program for instructors held at the Panasonic...
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Allan Ung
Jun 30, 20163 min read
Achieving Long-term Success through Effective Change Management
by Allan Ung "Change is the only constant." Heraclictus , Greek Philosopher Change is the only constant. It is a fact of life and...
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Allan Ung
Jun 30, 20163 min read
Harnessing the Potential of Staff Suggestion Systems for Increased Employee Engagement
by Allan Ung When employees leave — especially the good performers — this translates into a higher cost for employers to replace lost...
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Allan Ung
Jun 29, 20164 min read
Becoming Lean: Eliminating Waste (Non-Value-Added Activities) to Stay Competitive
by Allan Ung Recession or boom, companies need to sharpen their competitive edge by applying Lean Management principles to cost reduction...
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