Digital Transformation: Bridging the Customer Service Gap
Allan Ung Bridging the Gap Between Digital Transformation and Customer Experience in Customer Service In today's digital age, businesses...
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Allan Ung
Feb 95 min read
Navigating the Maze of Online Shopping on Shopee: Lessons Learned from a Wrong Product Delivery
Allan Ung Navigating Online Shopping Woes: Lessons from Shopee's Wrong Product Delivery "Your most unhappy customers are your greatest...
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Allan Ung
Aug 19, 20233 min read
The Power of a Customer-Centric Value Proposition Canvas
Allan Ung Introduction In today's fast-paced business landscape, understanding your customers' needs and creating compelling value...
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Allan Ung
Mar 31, 20237 min read
Transforming Your Customer Service Strategy: How to Go From Good to Great
Allan Ung "When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” Dale Carnegie In...
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Allan Ung
Sep 14, 20213 min read
How to Craft Effective Customer Journey Maps for Business
by Allan Ung Steve Jobs once wisely stated, "You've got to start with the customer experience and work back toward the technology – not...
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