Allan Ung Bridging the Gap Between Digital Transformation and Customer Experience in Customer Service In today's digital age, businesses...

Allan Ung Fare gates at a Singapore train station (Photo: Vulcan Post) "You've got to start with the customer experience and work back...

Allan Ung “The future is digital. It’s not a question of if; it’s a question of when.” Marc Benioff Salesforce CEO Introduction In...

Allan Ung "The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic." Peter Drucker...

Allan Ung Introduction In today's competitive business environment, strategic planning is essential for organizations to stay ahead of...

by Allan Ung Steve Jobs once wisely stated, "You've got to start with the customer experience and work back toward the technology – not...