Digital Transformation: Bridging the Customer Service Gap
Allan Ung Bridging the Gap Between Digital Transformation and Customer Experience in Customer Service In today's digital age, businesses...
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Allan Ung
Jan 225 min read
Designing Commuter Solutions with Design Thinking: A SimplyGo Chronicle
Allan Ung Fare gates at a Singapore train station (Photo: Vulcan Post) "You've got to start with the customer experience and work back...
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Allan Ung
Sep 29, 20234 min read
Digital Transformation: A Step-by-Step Guide for Successful Implementation
Allan Ung “The future is digital. It’s not a question of if; it’s a question of when.” Marc Benioff Salesforce CEO Introduction In...
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Allan Ung
Apr 15, 20239 min read
From Resistance to Resilience: The Power of Effective Change Management
Allan Ung "The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic." Peter Drucker...
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Allan Ung
Feb 26, 20235 min read
Hoshin Planning: The Ultimate Strategy for Sustainable Growth
by Allan Ung Introduction In today's competitive business environment, strategic planning is essential for organizations to stay ahead of...
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Allan Ung
Sep 14, 20213 min read
How to Craft Effective Customer Journey Maps for Business
by Allan Ung Steve Jobs once wisely stated, "You've got to start with the customer experience and work back toward the technology – not...
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