Allan Ung Image: Unsplash "The greatest threat to our planet is the belief that someone else will save it." Robert Swan In today's...

Allan Ung Inside the MRT train, Singapore. (Credit: ProjectManhattan, CC BY-SA 3.0) Introduction SMRT, Singapore's prominent public...

Allan Ung Navigating Online Shopping Woes: Lessons from Shopee's Wrong Product Delivery "Your most unhappy customers are your greatest...

Allan Ung Fare gates at a Singapore train station (Photo: Vulcan Post) "You've got to start with the customer experience and work back...

Allan Ung "Kaizen means ongoing improvement involving everybody, without spending much money." Masaaki Imai Introduction Kaizen, a...

Allan Ung “The future is digital. It’s not a question of if; it’s a question of when.” Marc Benioff Salesforce CEO Introduction In...

Allan Ung Introduction In today's fast-paced business landscape, understanding your customers' needs and creating compelling value...

Allan Ung "In the middle of every difficulty lies opportunity." Albert Einstein The Eight Disciplines (8D) problem-solving process is a...

Allan Ung "The man who moves a mountain begins by carrying away small stones." Confucius Introduction In today's competitive business...

Allan Ung In today's fast-paced business environment, organizations face many challenges, including intra-organizational conflict,...