operational excellence consulting

Feb 25, 20234 min read

Design Thinking: A Cyclical Approach to Innovation

Allan Ung "Design is not what is looks like or feels like. Design is how it works." Steve Jobs Introduction Design thinking is a...

473 views

Sep 14, 20213 min read

How to Craft Effective Customer Journey Maps for Business

by Allan Ung Steve Jobs once wisely stated, "You've got to start with the customer experience and work back toward the technology – not...

252 views

Sep 13, 20212 min read

Total Quality Management (TQM): The Critical Role of Quality in Responding to the Covid-19 Crisis

by Allan Ung "Quality has to be caused, not controlled.” Philip Crosby In recent years, Lean Manufacturing has gained popularity as a...

430 views