operational excellence | oeconsulting 4/4

Feb 25, 20234 min read

Design Thinking: A Cyclical Approach to Innovation

Allan Ung "Design is not what is looks like or feels like. Design is how it works." Steve Jobs Introduction Design thinking is a...

473 views

Sep 14, 20213 min read

How to Craft Effective Customer Journey Maps for Business

by Allan Ung Steve Jobs once wisely stated, "You've got to start with the customer experience and work back toward the technology – not...

252 views

Sep 13, 20212 min read

Total Quality Management (TQM): The Critical Role of Quality in Responding to the Covid-19 Crisis

by Allan Ung "Quality has to be caused, not controlled.” Philip Crosby In recent years, Lean Manufacturing has gained popularity as a...

430 views

Jun 30, 20163 min read

Streamlining Your Workplace: The Power of 5S Principles

by Allan Ung "Good workplaces develop beginning with the 5S's. Bad workplaces fall apart beginning with the 5S's.” Dr. Hiroyuki Hirano In...

1,289 views

Jun 30, 20163 min read

Harnessing the Potential of Staff Suggestion Systems for Increased Employee Engagement

by Allan Ung When employees leave — especially the good performers — this translates into a higher cost for employers to replace lost...

132 views

Jun 29, 20164 min read

Becoming Lean: Eliminating Waste (Non-Value-Added Activities) to Stay Competitive

by Allan Ung Recession or boom, companies need to sharpen their competitive edge by applying Lean Management principles to cost reduction...

216 views