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File Type:
Aspect Ratio: 4:3 Standard Screen
File Size: 5.5 MB
Number of Slides: 102
Training Presentation/Powerpoint:
CX Improvement Program:
Customer Service Essentials
Description
Boost your CX strategy with our Core CX Skills deck. Train employees to deliver excellent service to both external and internal customers, manage interactions effectively, and enhance overall satisfaction. Understand key elements of customer service and learn effective techniques and skills.
Note: This training powerpoint includes exercises for individual and group discussions and role plays.
Learning Objectives
1. To instill in customer service professionals the importance of providing excellent customer service
2. To equip customer service professionals with effective techniques and skills to provide excellent service
3. To manage and handle customer interactions and relationships
Contents
1. Introduction to Customer Service
2. Key Elements of Customer Service
3. Effective Techniques and Skills
4. Dealing with Different Types of Customers
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