Description
 

In this Lean Office presentation, we delve into the Lean philosophy, drawing inspiration from the principles of Lean Manufacturing and the Toyota Production System (TPS). The objective is to optimize processes and eliminate waste, aligning with Lean's core goal of augmenting customer value, boosting productivity, and achieving efficiency with fewer resources.

At the heart of Lean for services and office environments is the distinction between value-added (VA) and non-value-added (NVA) activities, viewed through the lens of customer satisfaction.

VA activities in the service or office context involve actions that directly contribute value to products or services, such as providing customer support or optimizing administrative processes, aligning with customer needs.

On the flip side, NVA activities, such as excessive paperwork or unnecessary waiting times, introduce cost or time without contributing to value and are prime targets for reduction or elimination.

By systematically addressing waste throughout service and office processes, organizations not only enhance the perceived value of their services but also reduce operational costs, improve resource utilization, and bolster competitiveness, especially in challenging business climates like a pandemic or economic downturn.

This Lean Office PPT presentation equips managers and employees with a comprehensive understanding of Lean principles, waste reduction strategies, and fosters active participation in the Lean implementation process. The goal is to cultivate a culture of continuous improvement, driving efficiency and customer satisfaction in service and office settings.

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Note: This training package includes:

1. Lean Office PPT training presentation (PowerPoint format)

2. Lean poster (PDF format, in color and monochrome, printable in A3 size)

3. Eight Wastes of Lean poster (PDF format, in color and monochrome, printable in A3 size)

 

Learning Objectives



1. Understand the principles and key concepts of Lean 

2. Identify value and waste

3. Gain an overview of key Lean principles and tools, and their applications

4. Apply 5S principles to improve office organization and efficiency

5. Apply a simple problem solving process

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Contents

 

1.  Introduction to Lean Office

• What is Lean

• What Lean is not

•  Lean thinking vs traditional thinking

• Lean office framework

• Lean applications in office/service environments

• Benefits of Lean office

 

2.  Key Concepts of Lean Office

• Eight types of waste

• Value-added activities

• Non-value-added activities (waste)

• Lean thinking philosophy

• Lean principles

 

3.  Overview of Lean Methods & Tools

• Muda, Mura & Muri

• Gemba framework

• 5S principles

• Visual management

• Office layout

• Spaghetti diagram

• Value stream mapping

• Standard work

• Heijunka (Load leveling)

• Flexible workforce

• Quality at source

• Poka yoke (mistake-proofing)

• Kaizen

• PDCA problem solving

• Pareto chart

• 5 Whys

• Cause and effect diagram

 

4.  Ways to develop "Kaizen Eyes"

• What are "Kaizen eyes"?

• Ways to develop "Kaizen eyes"

 

5.  Lean Roles

• Lean steering committee

• Lean deployment leader

• Lean champions

• Lean process owner

• Lean coach

• Team leader

• Team members

 

6.  Sustaining a Lean Office

• Critical success factors

• Lessons from other adopters

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You may also be interested in the following training presentations and templates (sold separately):

1. Lean Thinking

2. Lean Manufacturing

3. Six Sigma Overview

4. 5S Techniques

5. 5S for the Office

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