​Description
 

Root Cause Analysis (RCA) is a problem-solving approach aimed at identifying the primary cause of a problem, ensuring that the issue is addressed at its source. By doing so, organizations can implement long-term solutions, enhance efficiency, lower costs, and improve customer satisfaction.

The RCA slide deck specifically focuses on the two most popular RCA tools: the 5 Whys and the Cause & Effect Diagram. The 5 Whys method involves repeatedly asking "why" to delve deeper into the root cause, while the Cause & Effect Diagram categorizes potential causes into areas like people, processes, and equipment, streamlining the identification of root causes.

This presentation provides participants with a thorough understanding of RCA and its practical applications. It highlights the significance of uncovering the root cause and guides the use of the 5 Whys and Cause & Effect Diagram as essential tools for problem-solving. Participants will also learn how to prioritize causes using Pareto Charts, focusing on the most significant issues first. Furthermore, the presentation addresses common pitfalls in RCA, emphasizing the importance of avoiding assumptions, engaging stakeholders, and treating RCA as an ongoing process. By the end of the session, participants will be equipped to effectively identify and resolve problems.

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Learning Objectives

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1. Grasp the importance of root cause identification in effective problem-solving.

2. Apply the 5 Whys and Cause & Effect Diagram to conduct practical RCA.

3. Prioritize root causes using Pareto Charts for more impactful problem-solving.

4. Recognize and avoid common pitfalls in RCA, with strategies for overcoming them.

 

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Contents

 

1. Introduction to Root Cause Analysis

• What is Root Cause Analysis?

• What RCA Is Not

• Root Cause: The "Evil at the Bottom"

• Relationship of Problems, Symptoms and Root Causes

• Why Root Cause Analysis?

• Principles of Root Cause Analysis

• Applications of Root Cause Analysis

• Root Cause Analysis Tools

 

2. Overview of Problem Solving

• What is a Problem?

• Problem Solving Funnel

• Key Problem Solving Methodologies

• PDCA Problem Solving Process

• A3 Problem Solving Process

• DMAIC Problem Solving Process

• 8D Problem Solving Process

• Bridging to Key RCA Tools

 

3. 5 Whys

• 5 Whys: Purposes

• 5 Whys: When to Use

• Examples of 5 Whys

• Completing the 5 Whys

• Drawbacks of the 5 Whys

• 5 Whys: Practical Tips

 

4. Cause & Effect Diagram

• Understanding 4M Analysis

• Cause & Effect Diagram: Purposes

• Cause & Effect Diagram: When to Use

• Cause & Effect Diagram (Manufacturing)

• Cause & Effect Diagram (Service)

• Examples of Cause & Effect Diagrams

• How to Construct a Cause & Effect Diagram

• Integrating 5 Whys with the Cause & Effect Diagram

• Checklists for the 5M1E

• Corrective Actions

• Cause & Effect Diagram: Practical Tips

 

5. Root Cause Prioritization​

• Pareto Chart: Purpose

• Pareto Chart: When to Use

• Pareto Chart Insights

• Pareto Chart: Data Collection

• Examples of Pareto Chart

• How to Construct a Pareto Chart

• Pareto Chart: Practical Tips 

 

6. Effective RCA Practices

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You may also be interested in the following training presentations (sold separately):​

1. A3 Problem Solving Process & Tools

2. 8D Problem Solving Process & Tools

3. PDCA Problem Solving Process & Tools

4. Root Cause Analysis Frameworks & Tools

5. Root Cause Analysis

6. 5 Whys Analysis Toolkit

7. 5 Steps of Problem Solving

8. Business Process Reengineering (BPR)

9. Problem Solving & Visualization Tools

10. Advanced Product Quality Planning (APQP)

11. Failure Mode & Effects Analysis (FMEA)

12. Mistake-Proofing

13. Total Quality Management (TQM)

14. Reducing the Cost of Quality

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