Description
 

Total Quality Management (TQM) is a strategic approach that embeds a culture of continuous improvement across an organization. It goes beyond processes and outcomes, fostering a mindset where every function, system, and individual contributes to quality and excellence. By engaging all employees, TQM drives efficiency, enhances customer satisfaction, reduces costs, and builds a resilient organization prepared for future challenges.

In today's dynamic and competitive business environment, TQM remains highly relevant. It integrates seamlessly with methodologies like Lean, Six Sigma, and Design Thinking, providing organizations with the agility to adapt, innovate, and sustain long-term success.

This training will equip employees with the knowledge and tools to embrace quality as a personal and collective responsibility. Participants will learn from industry pioneers like W. Edwards Deming, Joseph Juran, and Philip Crosby while exploring proven models, strategies, and techniques to drive operational excellence.

This structured approach ensures participants gain a clear, actionable understanding of TQM and how to apply it to achieve sustainable business excellence.

 

Note: This training package includes:

1. TQM PPT training presentation (PowerPoint format, 16:9 widescreen)

2. The Inspection Exercise (PowerPoint format, 4:3 standard screen)

 

Learning Objectives



1. ​Foundations of TQM – Understand the principles, philosophy, and impact of Total Quality Management.

2. Quality Leadership & Frameworks – Explore insights from key quality leaders and the major business excellence models.

3. Process Management & Measurement – Learn the importance of managing processes and measuring the cost of quality.

4. Tools & Techniques for Quality Improvement – Identify essential methodologies, tools, and techniques for continuous improvement.

5. Implementing TQM for Success – Discover practical steps for TQM implementation and fostering a culture of quality.

 

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Contents

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1. ​Introduction to TQM

2. Customer Focus

3. Employee Involvement & Empowerment

4. Process Management

5. Cost of Quality

6. Business Excellence & Quality Management Models

7. Total Quality Leadership

8. TQM Implementation

9. Methods & Tools for Total Quality

10. Key Takeaways

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You may also be interested in the following training presentations (sold separately):​

1. A3 Problem Solving Process & Tools

2. 8D Problem Solving Process & Tools

3. PDCA Problem Solving Process & Tools

4. Root Cause Analysis Frameworks & Tools

5. Root Cause Analysis

6. 5 Whys Analysis Toolkit

7. 5 Steps of Problem Solving

8. Business Process Reengineering (BPR)

9. Problem Solving & Visualization Tools

10. Advanced Product Quality Planning (APQP)

11. Failure Mode & Effects Analysis (FMEA)

12. Mistake-Proofing

13. Total Quality Management (TQM)

14. Reducing the Cost of Quality

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