Description
 

The TWI Job Relations (JR) program trains supervisors in how to solve personnel problems using an analytical, non-emotional method combined with some basic foundations of human relations. JR emphasizes that supervisors must treat all people as individuals and by understanding people on all levels, supervisors can achieve results working through people. 

 

There are basic principles that, when applied day in and day out, will tend to keep relations smooth and prevent problems from arising. By pointing out the ways that problems do arise one can readily see that preventive action can be taken. This applies particularly in anticipating changes that may not be readily accepted and in sensing changes in output, attitudes, and relationships. However, when problems do arise, there is an organized procedure to handle such problems that helps get better results from the action we take. TWI Job Relations teaches supervisors the four steps for effective leadership. 

Note: This training package includes:

1. TWI Introduction PPT training presentation (PowerPoint format)

2. TWI JR PPT training presentation (PowerPoint format)

3. JR Problem Solving Sheet (Word Format)

4. JR Case Study (Word format)

5. JR Sample Problem Sheet (Word format)

6. JR Situation Analysis Sheet (Word format)

7. JR Questions for Supervisor (for Trainer Use Only)

8. Printing Guidelines for JR Pocket Card

9. TWI JR Poster (PDF format, in color and monochrome, printable in A3 size)

 

Learning Objectives

 

1. ​Understand the importance and benefits of Job Relations

2. Define the foundations for good relations

3. Explain how to improve Job Relations based on the 4-Step method for JR

4. Define the approach to get feelings and opinions

 

Contents

 

1.  Understanding Supervisory Responsibility and the Individual

2.  Foundations for Good Relations

3.  The “Joe Smith” Problem (case study)

4.  The Four Step Method for Job Relations

5.  The importance of "Getting The Facts"

6.  The importance of "Weigh & Decide"

7.  The importance of "Take Action"

8.  The importance of "Check Results"

9.  Practice Demonstrations on each of the four steps

10. How to Get Feelings & Opinions

11. How to See Problems Coming

12. Summary and Closing

13. Appendix - Introduction to TWI

 

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You may also be interested in the following presentations (sold separately):

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1. Training Within Industry: Job Instruction (JI)

2. Training Within Industry: Job Methods (JM)

3. Training Within Industry: Job Relations (JR)

4. Training Within Industry: Job Safety (JS)

5. Training Within Industry: Problem Solving (PS)

6. Training Within Industry: The Core Programs (JI + JM + JR)

7. Training Within Industry: The Complete Programs (JI + JM + JR + JS + PS)

8. Standard Work 

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