Total Quality Management (TQM)

Introduction to Quality

Seven Basic QC Tools

Seven Advanced QC Tools

Problem Solving & Visualization Tools

Mistake-Proofing (Poke-Yoke)

5S Techniques

Office 5S

Visual Management

Value Stream Mapping (VSM)

Identifying Waste

6 Steps of Kaizen

Standard Work

Failure Mode & Effects Analysis (FMEA)

Advanced Product Quality Planning

Reducing the Cost of Quality (COQ)

TWI Program: Job Instruction (JI)

TWI Program: Job Methods (JM)

TWI Program: Job Relations (JR)

TWI Program: Job Safety (JS)

TWI Programs: JI, JM & JR

TWI Programs: JI, JM, JR, JS & PS

Lean Healthcare

DACI Framework

Delivering Service Excellence

Customer Service Essentials

Service Recovery

Lean Management Assessment

5S Implementation Guide

Design Thinking Frameworks Ref. Guide

BPI Frameworks Reference Guide

Change Mgmt. Frameworks Ref. Guide

Strategy Frameworks Reference Guide

Design Thinking Frameworks

Change Management Models

Innovation Management Frameworks

Corporate Sustainability Frameworks

Business Excellence Frameworks

Digital Transformation Frameworks

5S Audit Checklist (Manufacturing)